PREMIER NEW ZEALAND WEBSITE HOSTING SINCE 2000
Aotea Web Hosting Information on cPanel Servers, Hosting Control Panel, Email Server and Domain Name Servers

AOTEA WEB HOSTING FAQ's

Aotea Web Hosting FAQ'sWhere are the web servers located ?
How do I access my sites control panel ?
How do I access my Email ?
How do I FTP my web site onto the server ?
What scripts can I add to my website through cPanel ?
Are there any files not allowed on the server ?
How do I modify my domains name servers ?
Can I upgrade my account or add more features ?
How do I establish pointed domains ?
How do I establish sub-domains ?
What is the preferred method of payment ?
How do I move my domain to you ?
Acceptable Uses Policy & Service Guidelines ?

Where are the web hosting servers located at ?
The Network Operations Centre is located in Auckland and the web hosting servers are connected to the Internet through high-speed 500Mb/s ports.
The web hosting servers are monitored around the clock, and the high-speed Internet connections help to achieve greater than 99.99% reliability.

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How do I access my sites control panel ?
Your web hosting account can be fully managed by using your control panel. The control panel for your site is at: http://domain.co.nz/cpanel or alternatively you can replace your domain name with your web server address:
http://sarah.nzserver.com/cpanel (This is partically useful if your domain's name servers haven't yet been changed over).

When you access your control panel's URL, you will be prompted for your username and password. Web hosting information can be found on a link called 'Documentation' at the bottom of the left-hand menu, in your web hosting control panel.

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How do I access my Email?
To access your e-mail from web interface (POP3/WebMail) allowing you to use any computer:
http://yourdomain.co.nz/webmail/ (note the trailing slash), or
http://sarah.nzserver.com/webmail/
Either will go directly to WebMail without going into the control panel. (Note, for additional email accounts that it is necessary to log in with the full email address as the username).

To setup Outlook or Outlook Express 5.x
Start Outlook or Outlook Express. Click Tools and choose Accounts. In the "Internet Accounts Windows" click Add and choose Mail. Fill in your name and click Next. Click "I already have an e-mail address that I'd like to use" and fill in your email address. Click Next. On the "Email Servers Name" page, fill in the server information. "My incoming mail server is a POP3 server." The incoming mail server should be: mail.yourdomain.co.nz

Outgoing (SMTP) Mail Server: mail.yourdomain.co.nz (enter your mailbox username in the account name field, and the password below. Click Next and then Finish).

To setup Netscape Messenger/Composer
After loading Netscape Composer, choose Edit and then Preferences. Click on Identity and add your personal information. Click on Mail Server. The SMTP (outgoing mail) server should be the outgoing server of your ISP's. Your incoming mail server is mail.yourdomain.co.nz (put your username in the mail server user name box).


To access the POP3 account(s) for your domain, configure your e-mail client to use the following information:

Incoming (POP3) Mail Server: mail.yourdomain.co.nz

Outgoing (SMTP) Mail Server: Please use your ISP's outgoing mail server. If you are unsure what these settings should be, please contact your ISP.

Email passwords can be changed through your web hosting control panel.

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Can I upgrade my account or add more features ?
You can purchase new or expanded features, or upgrade to a new plan at anytime. There is no fee for upgrading.
Web Site Additions: $ NZD
Additional 1 GB Of Data Transfer $ 5.00/mth.
Additional 50 MB Disk Space $ 5.00/mth.

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How do I establish pointed domains ?
Pointed domains are useful if you want access to a web site by more than one domain name. Simply contact us, and provide the domain name you want pointed and we can do this for you. There is no additional charge.

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How do I establish sub-domains ?
This is done through your web hosting control panel. Sub domains are useful for adding sub-sites that are different to the main site, e.g. http://new-ic.yourdomain.co.nz

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What is the preferred method of payment ?
We accept payment by either Visa or Mastercard credit card. If you would prefer to pay by Bank Direct Credit or Cheque, please email us prior to submitting the online order form on this site.
For your convenience, ongoing fees for Web Hosting Plans are automatically deducted from the same credit card used to begin the service (held on file for this purpose) at the repeat Billing Period chosen in the order form. Likewise, if you registered your domain through Aotea, your domain name will be automatically renewed and charged to the same card.  If any changes are required, or you wish at any time to cancel, you simply need to contact the Aotea Support Desk through our contact page, or by emailing support@aotea.net with your full identifying details and let us know.
Refunds: Refunds of all hosting fees paid will be processed back to the credit card only if the account is canceled within the first 30 days of ordering. The domain registration fee or renewal fee of an existing registered domain name cannot be refunded once registered, the registrar will not permit a refund or cancellation.  The registration fees of SSL (Secure Certificates) cannot be refunded, canceled or amended once processed.  

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How do I move my domain to you ?
.nz names: There is no charge to transfer a .nz domain name into our registry. Simply obtain the UDAI from the present registrar, (this can usually be obtained through the control panel you have with the registrar, or by emailing them to ask for it.) if you then forward it on to us we will initiate the transfer.
.com .net .org names: There is a small fee for these to be transfered as the registrar will add an additional year to the registration. ($16.95 + gst). You will need to obtain the EPP key from the present registrar (this can usually be obtained through the control panel you have with the registrar, or by emailing them to ask for it.) if you then forward it on to us we will initiate the transfer. These transfers work on a email confirmation basis so you will need to ensure that the Admin contact email address is set to yours or one you can access at the present registry. 

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Acceptable Uses Policy & Service Guidelines
Aotea provides dedicated web hosting to numerous clients and has a responsibility to protect each client and to provide the best services available. The following guidelines are designed to ensure that these obligations are met.
Content: All services provided by Aotea may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any New Zealand or overseas law is prohibited. This includes, but is not limited to, copyrighted material, material we judge to be threatening or obscene or material protected by trade secret or other statute. Clients agree to indemnify and hold harmless Aotea from any claims resulting from the use of service that damages the subscriber or any other party. 
All adult content and adult-related merchandising: is prohibited on all Aotea servers. This includes websites that may infer adult content or links to adult content elsewhere. Also prohibited are websites that promote any illegal activity or present content that may be damaging toAotea machines or any other server on the internet. Links to such materials are also prohibited. 
Commercial Advertising – E-mail and the sending of unsolicited e-mail, from a Aotea machine or using an e-mail address or domain that is maintained on a Aotea machine as reference is STRICTLY prohibited. 
IRC or IRC bots: may not be operated on our web servers. 
Refusal of Service: We reserve the right to refuse, cancel, or suspend service at our sole discretion. All Sub-Networks, distributive hosting sites and dedicated servers of Aotea must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account de-activation. 
Aotea cannot be held responsible for loss of data for any reason.
Aotea cannot be held responsible for any human error.
The AUP is subject to change at anytime by Aotea.

Network Uptime Guarantee: We guarantee that our network will be available at least 99.9% of any full month. If that goal is not met, we will provide a credit of one month free webhosting. 

ONGOING FEES:
For your convenience, ongoing fees for Web Hosting Plans are automatically deducted from the same credit card used to begin the service (held on file for this purpose) at the repeat Billing Period chosen in the order form. Likewise, if you registered your domain through Aotea, your domain name will be automatically renewed and charged to the same card. If any changes are required, or you wish at any time to cancel, you simply need to contact the  Support Desk through our contact page, or by emailing support@aotea.net with your full identifying details and let us know.
 

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